Open tickets
413.9% (worse)
First response
26 min13.3% (better)
Resolution time
14.8 h23.4% (better)
Satisfaction
87%3.3% (better)
Ticket volume
New tickets per day by priority
NormalLowUrgent
Customer satisfaction
5
71%
4
15%
3
6%
2
5%
1
2%
Ticket queue
| Ticket | Requester | Priority | Agent | Status | Updated |
|---|---|---|---|---|---|
#4518 Cannot reset password |  Maya Fischer maya.fischer@example.com | Urgent | | Pending | 38 min ago |
#8914 Invoice shows wrong total |  Arjun Okafor arjun.okafor@example.com | Low |  | Waiting | 5 min ago |
#6046 Export stuck at 90% |  Priya Ibrahim priya.ibrahim@example.com | Urgent |  | Waiting | 26 min ago |
#6338 Question about the update plan | Owen Larsen owen.larsen@example.com | Urgent | | Waiting | yesterday |
#6562 Mobile app keeps logging out |  Nora Kowalski nora.kowalski@example.com | Low | | Waiting | yesterday |
#5879 Add a team member |  Zoe Nguyen zoe.nguyen@example.com | Normal | | In review | yesterday |
Tickets by hour
When customers reach out
Top agents
Tickets solved
- 1Felix Rossi1,200 solved
- 2
Luna Harlow792 solved - 3
Diego Silva891 solved - 4Hana Delgado690 solved
- 5Ella Alvarez620 solved
Channels
- 5.1%Email57.6k sessions
- 19.1%Live chat80.3k sessions
- 14.6%Phone32.4k sessions
- 24.0%Help center44.0k sessions
- 11.8%Community36.5k sessions
Service levels
Targets met this month
First reply 82%Resolution 92%Escalation 77%