Open tickets
27311.9% (worse)
First response
9 min22.8% (better)
Resolution time
7.7 h12.1% (better)
Satisfaction
99%2.3% (better)
Ticket volume
New tickets per day by priority
NormalLowUrgent
Customer satisfaction
5
64%
4
15%
3
6%
2
2%
1
2%
Ticket queue
| Ticket | Requester | Priority | Agent | Status | Updated |
|---|---|---|---|---|---|
#7555 Cannot reset password |  Nadia Silva nadia.silva@example.com | Low |  | Resolved | just now |
#8507 Invoice shows wrong total |  Liam Haddad liam.haddad@example.com | Urgent | | Waiting | just now |
#6085 Export stuck at 90% |  Sofia Brennan sofia.brennan@example.com | Normal |  | Waiting | 12 hours ago |
#6065 Question about the dashboard plan | Isla Ortega isla.ortega@example.com | Normal |  | Waiting | 29 min ago |
#7334 Mobile app keeps logging out | Zoe Fischer zoe.fischer@example.com | Normal | | Resolved | yesterday |
#4410 Add a team member | Felix Ibrahim felix.ibrahim@example.com | Normal |  | Waiting | yesterday |
Tickets by hour
When customers reach out
Top agents
Tickets solved
- 1Lucas Ashford1,100 solved
- 2
Theo Kim1,056 solved - 3
Lea Kowalski760 solved - 4Elena Moreau660 solved
- 5Ethan Quinn432 solved
Channels
- 6.7%Email36.5k sessions
- 3.0%Live chat33.8k sessions
- 20.6%Phone69.0k sessions
- 13.3%Help center87.2k sessions
- 19.2%Community74.0k sessions
Service levels
Targets met this month
First reply 95%Resolution 68%Escalation 46%