118
Open tickets
Compared to last month
Falling
Min54
Avg101
Max130
47 min
First response
Compared to last month
Falling
Min18 min
Avg40 min
Max55 min
10.2 h
Resolution time
Compared to last month
Growing
Min2.6 h
Avg10.1 h
Max17.5 h
96%
Satisfaction
Compared to last month
Growing
Min48%
Avg81%
Max100%
Ticket volume
New tickets per day by priority
NormalLowUrgent
Customer satisfaction
5
70%
4
16%
3
5%
2
5%
1
3%
Ticket queue
| Ticket | Requester | Priority | Agent | Status | Updated |
|---|---|---|---|---|---|
#5250 Cannot reset password |  Priya Patel priya.patel@example.com | Normal |  | In review | 21 min ago |
#8364 Invoice shows wrong total |  Ethan Delgado ethan.delgado@example.com | Low | | Pending | 2 days ago |
#7573 Export stuck at 90% |  Liam Fischer liam.fischer@example.com | Low |  | Resolved | 23 min ago |
#8389 Question about the project plan | Mason Kowalski mason.kowalski@example.com | Normal | | Resolved | just now |
#8402 Mobile app keeps logging out |  Aria Moreau aria.moreau@example.com | Low |  | Waiting | yesterday |
#8504 Add a team member | Ruby Lindqvist ruby.lindqvist@example.com | Normal |  | In review | 2 days ago |
Tickets by hour
When customers reach out
Top agents
Tickets solved
- 1Lucas Mensah1,200 solved
- 2
Noah Morgan837 solved - 3Elena Brennan924 solved
- 4Nora Kowalski640 solved
- 5Nadia Novak468 solved
Channels
- 22.3%Email60.7k sessions
- 21.1%Live chat79.2k sessions
- 3.7%Phone42.8k sessions
- 3.6%Help center22.4k sessions
- 27.4%Community30.4k sessions
Service levels
Targets met this month
First reply 82%Resolution 69%Escalation 51%