SupportAug 29, 2026 · 12 min read
How one support team cut first replies to 20 minutes
Routing rules, saved replies and a shared queue took their first response time from four hours to twenty minutes in six weeks.
Lucas Mensah Now on iOS and Android
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SupportLucas MensahNewsJul 18, 2026 · 3 min read
Inside our product roadmap for next year
Offline mode, a rebuilt timeline view and built-in time tracking top the list. Here is what is coming and roughly when.
Elena AshfordSupportJul 13, 2026 · 3 min read
How one support team cut first replies to 20 minutes
Routing rules, saved replies and a shared queue took their first response time from four hours to twenty minutes in six weeks.
Mason HughesSupport
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