Open tickets
16421.2% (better)
First response
10 min13.2% (better)
Resolution time
4.8 h15.7% (better)
Satisfaction
94%12.3% (better)
Ticket volume
New tickets per day by priority
NormalLowUrgent
Customer satisfaction
5
55%
4
22%
3
8%
2
4%
1
3%
Ticket queue
| Ticket | Requester | Priority | Agent | Status | Updated |
|---|---|---|---|---|---|
#6845 Cannot reset password |  Ruby Rossi ruby.rossi@example.com | Urgent |  | Waiting | 5 days ago |
#6240 Invoice shows wrong total | Mason Larsen mason.larsen@example.com | Urgent |  | Pending | just now |
#7342 Export stuck at 90% |  Isla Haddad isla.haddad@example.com | Urgent | | In review | 2 days ago |
#4415 Question about the update plan | Kenji Hughes kenji.hughes@example.com | Normal |  | Waiting | 6 min ago |
#6569 Mobile app keeps logging out |  Maya Ortega maya.ortega@example.com | Normal |  | In review | 12 min ago |
#4282 Add a team member |  Ethan Lindqvist ethan.lindqvist@example.com | Normal | | Pending | 4 hours ago |
Tickets by hour
When customers reach out
Top agents
Tickets solved
- 1
Aria Quinn900 solved - 2
Kai Kim1,068 solved - 3Amara Moreau984 solved
- 4Noah Ibrahim888 solved
- 5Theo Carter756 solved
Channels
- 24.2%Email87.4k sessions
- 15.2%Live chat45.4k sessions
- 9.9%Phone29.9k sessions
- 20.6%Help center35.5k sessions
- 23.3%Community21.2k sessions
Service levels
Targets met this month
First reply 86%Resolution 87%Escalation 68%