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How one support team cut first replies to 20 minutes
Routing rules, saved replies and a shared queue took their first response time from four hours to twenty minutes in six weeks.
Jul 24, 2026 · 5 min readFeatured
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A practical guide to async work
How to write updates people can act on, make decisions in writing and save meetings for the conversations that need them.
Jun 19, 2026 · 4 min read
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Seven automations every team should set up
From auto-assigning bug reports to nudging overdue reviews, these seven rules save a typical team about five hours a week.
May 29, 2026 · 3 min read
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What we learned shipping 200 releases
Two hundred releases taught us to ship smaller, write the release notes first and never deploy on a Friday afternoon.
May 18, 2026 · 8 min read
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How remote teams keep projects on track
Three fully remote customers share how they plan across time zones, hand off work overnight and still hit launch dates.
May 7, 2026 · 4 min read
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Writing status updates people actually read
Lead with the decision you need, keep it under 150 words and link to the detail instead of pasting it in.
Apr 10, 2026 · 6 min readClients
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All articles Notes from the Juno Hub team
EngineeringJul 26, 2026 · 10 min read
How we cut our release cycle in half
We moved from monthly releases to two a week. Here is what changed in our branching, reviews and testing, and what we dropped.
Maya Whitaker
ProductMay 27, 2026 · 9 min read
The real cost of switching between tools
We measured a week of context switching across 40 teams. The average person jumped between apps more than a thousand times a day.
Priya Sato
NewsMar 14, 2026 · 4 min read
Inside our product roadmap for next year
Offline mode, a rebuilt timeline view and built-in time tracking top the list. Here is what is coming and roughly when.
Ethan NguyenGet the app
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