Open tickets
364
17.1% (better)
vs last month
First response
18 min
15.9% (better)
vs last month
Resolution time
18.4 h
23.5% (worse)
vs last month
Satisfaction
88%
14.0% (worse)
vs last month
Ticket volume
New tickets per day by priority
NormalLowUrgent
Customer satisfaction
5
74%
4
23%
3
4%
2
2%
1
1%
Ticket queue
| Ticket | Requester | Priority | Agent | Status | Updated |
|---|---|---|---|---|---|
#6159 Cannot reset password |  Nadia Tanaka nadia.tanaka@example.com | Normal |  | Pending | 44 min ago |
#6761 Invoice shows wrong total |  Samir Okafor samir.okafor@example.com | Urgent | | Resolved | 6 min ago |
#8314 Export stuck at 90% | Tariq Sato tariq.sato@example.com | Urgent | | Waiting | yesterday |
#7143 Question about the project plan |  Ruby Brennan ruby.brennan@example.com | Low |  | Resolved | just now |
#8876 Mobile app keeps logging out |  Aria Rossi aria.rossi@example.com | Urgent |  | Waiting | yesterday |
#6793 Add a team member | Ravi Lindqvist ravi.lindqvist@example.com | Low | | Waiting | yesterday |
Tickets by hour
When customers reach out
Top agents
Tickets solved
- 1Mason Fischer1,200 solved
- 2Nora Duarte957 solved
- 3Liam Ashford702 solved
- 4Leo Nguyen780 solved
- 5
Diego Patel468 solved
Channels
- 23.9%Email8.2k sessions
- 10.2%Live chat31.4k sessions
- 3.2%Phone67.1k sessions
- 3.2%Help center41.2k sessions
- 10.5%Community28.4k sessions
Service levels
Targets met this month
First reply 95%Resolution 91%Escalation 52%