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Support policy

Updated Oct 25, 2026

Every license includes 6 months of support from the date of purchase. You can extend it to 12 months when you buy.

What support covers

  • Questions about the files, structure and features of the template
  • Help to install and run the template as described in the documentation
  • Fixes for bugs and problems in the template

What support does not cover

  • Customisation and new features for your project
  • Problems caused by third-party code, plugins or hosting
  • Training in HTML, CSS, JavaScript, Swift, Kotlin or Dart

Open a ticket from My account › Support. We answer within one business day (Monday–Friday, 9:00–18:00 Bangkok time).