You can ask for a refund within 30 days of your purchase when:
- the item does not work as described and we cannot fix it, or
- the item is very different from its description or screenshots, or
- you bought the same item twice by mistake.
We cannot refund when you simply changed your mind after downloading, or when the problem comes from your own changes.
Open a ticket with the category Refund from your order page. Card payments are refunded to the card; PromptPay and bank transfers are refunded to your account within 7 days. Store credit you used is returned to your wallet. The licenses of refunded items stop working.
